Effective Date: July 6, 2026 · Last Updated: July 6, 2026
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Contractor," "you," or "your") and Join Lead Source LLC, a Delaware limited liability company ("LeadSource," "we," "us," or "our"), governing your access to and use of the LeadSource platform, website, and related services (collectively, the "Platform").
By submitting any form on the Platform, creating an account, or using the Platform in any way, you agree to be bound by these Terms. If you do not agree, do not access or use the Platform.
Contractors who complete the onboarding process will also be subject to a separate Contractor Agreement, which is incorporated herein by reference. In the event of a conflict, the Contractor Agreement controls.
LeadSource operates a lead generation marketplace. We independently fund and run advertising campaigns to generate consumer inquiries ("Leads") in home service categories including HVAC, roofing, remodeling, and related trades. Contractors purchase access to those Leads through the Platform.
LeadSource is a marketplace, not an advertising agency. We:
Where LeadSource offers exclusive Lead arrangements for a specific market and trade category, those terms will be specified in your Contractor Agreement. LeadSource reserves the right to determine market availability and exclusivity at its sole discretion.
To use the Platform, you must:
You agree to provide accurate, current, and complete information during registration and to keep your account information updated. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
You may only register one account per business entity. Creating multiple accounts to circumvent restrictions or obtain unauthorized benefits is prohibited and may result in immediate termination.
Contractors may configure campaigns specifying desired Lead types, service categories, and geographic areas through the Platform. LeadSource will use reasonable efforts to generate Leads matching your campaign parameters, but makes no guarantee as to the volume, timing, or frequency of Lead delivery.
Leads are delivered electronically through the Platform or via your designated notification method (email, SMS, CRM integration). You are responsible for promptly following up with Leads upon delivery.
A "Lead" means a consumer inquiry generated through LeadSource's advertising that includes valid contact information (name, phone number, and/or email address) for a consumer expressing interest in a home service in your configured category and area.
LeadSource does not guarantee that:
Lead return or credit requests must be submitted within 48 hours of delivery and will be evaluated in accordance with LeadSource's then-current Lead Return Policy, which is available on the Platform and incorporated herein by reference. LeadSource reserves the right to accept or deny return requests at its sole discretion.
You will be charged on a per-lead basis at the rates disclosed to you during onboarding or as otherwise agreed in your Contractor Agreement. LeadSource reserves the right to modify Lead pricing with reasonable advance notice.
By providing a payment method (credit card or ACH), you authorize LeadSource to charge that payment method for all Lead purchases incurred under your account. You represent that you are authorized to use the payment method provided.
Charges are incurred at the time of Lead delivery or on a billing cycle as specified in your account settings or Contractor Agreement. All fees are in U.S. dollars.
If a payment fails, LeadSource may suspend your account and pause Lead delivery until payment is resolved. You are responsible for any fees or costs associated with failed transactions.
Except as provided in the Lead Return Policy or Contractor Agreement, all fees paid are non-refundable.
You are responsible for all applicable taxes arising from your use of the Platform. LeadSource may collect and remit taxes where required by law.
You agree to:
You may not:
Violation of this section may result in immediate account suspension or termination, and may expose you to legal liability.
The Platform, including all content, software, trademarks, logos, and data, is owned by or licensed to LeadSource and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to access and use the Platform solely for the purposes described in these Terms.
By submitting any content to the Platform (including business information, reviews, or feedback), you grant LeadSource a non-exclusive, royalty-free, worldwide license to use, reproduce, and display that content in connection with operating and promoting the Platform.
These Terms are effective upon your first use of the Platform and continue until terminated.
You may close your account at any time by contacting LeadSource. Termination does not relieve you of any outstanding payment obligations.
LeadSource may suspend or terminate your account at any time, with or without cause, including for violation of these Terms, non-payment, fraudulent activity, or any conduct that LeadSource determines, in its sole discretion, to be harmful to the Platform or other users.
Upon termination: your license to use the Platform ends; outstanding fees remain due and payable; provisions that by their nature survive termination (including Sections 4, 7, 9, 10, 11, and 12) will continue in full force.
THE PLATFORM AND ALL SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, LEADSOURCE DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
LEADSOURCE DOES NOT WARRANT THAT:
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LEADSOURCE AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE PLATFORM, INCLUDING LOSS OF PROFITS, REVENUE, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IN NO EVENT WILL LEADSOURCE'S TOTAL AGGREGATE LIABILITY TO YOU EXCEED THE GREATER OF: (A) THE TOTAL FEES PAID BY YOU TO LEADSOURCE IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED U.S. DOLLARS ($100).
Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability, so some of the above limitations may not apply to you.
You agree to indemnify, defend, and hold harmless LeadSource and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Platform; (b) your violation of these Terms; (c) your violation of any applicable law or third-party right; or (d) any services you provide to Leads.
These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles.
Any dispute arising out of or relating to these Terms or your use of the Platform will first be subject to good-faith negotiation between the parties. If not resolved within 30 days, disputes will be submitted to binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. Arbitration will be conducted in Delaware or remotely, and the arbitrator's award will be final and binding.
YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS OR REPRESENTATIVE ACTION. You waive your right to participate in a class action lawsuit or class-wide arbitration.
Nothing in this Section limits LeadSource's right to seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property or confidential information.
These Terms, together with the Privacy Policy and any Contractor Agreement executed by you, constitute the entire agreement between you and LeadSource with respect to the Platform and supersede all prior understandings.
LeadSource may modify these Terms from time to time. For any material change, LeadSource will provide notice by both (a) sending an email to the email address then associated with your account and (b) posting the updated Terms on the Platform and updating the "Last Updated" date above. Non-material changes, such as corrections, clarifications, or updates to contact information, may be made by posting alone and take effect upon posting.
A material change will take effect on the date stated in the notice, which will be no earlier than 10 days after the email notice is sent (the "Effective Date"). By accessing or using the Platform, including by configuring a campaign or purchasing any Lead, on or after the Effective Date, you agree to be bound by the modified Terms. If you do not agree to a modified Term, you must stop using the Platform and may close your account before the Effective Date. Ceasing use and closing your account is your sole and exclusive remedy, and any amounts already owed remain due and payable.
Modifications apply prospectively only. The version of these Terms in effect at the time a dispute or claim arose governs that dispute or claim, and no modification will apply to any dispute or claim that arose before the Effective Date. Without limiting the foregoing, no modification to Section 12 (Governing Law and Dispute Resolution), including the arbitration agreement and class action waiver, will apply to any dispute or claim of which LeadSource had notice on or before the Effective Date.
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
Failure by LeadSource to enforce any right or provision of these Terms will not constitute a waiver of that right or provision.
You may not assign or transfer your rights or obligations under these Terms without LeadSource's prior written consent. LeadSource may freely assign these Terms in connection with a merger, acquisition, or sale of assets.
Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and LeadSource.
For questions about these Terms, please contact:
Join Lead Source LLC Delaware, United States Email: [email protected] Website: joinleadsource.com